Transparency
Prospects will sometimes present us with an invoice they’ve received from another vendor and more often than not, we can’t understand what the itemized charges are for. “Conversion”, “Technical Services”, “Electronic Color Overlay”, “Postage Upcharge”, “XXX Viewing”, are categories for services that aren’t self explanatory. Usually, the prospect isn’t sure either.
At StatementOut, all reports generated for every processed data file are kept on your web portal, with the job, for a period of two years. Each monthly invoice is accompanied by a detailed spreadsheet, usually formatted to our client’s specifications, and postage is a direct pass-through. There will be a readily available audit trail for all charges. The basis for our method of charging for services is the quantity of the documents mailed and the additional pages.
What We Do
StatementOut is an experienced statement rendering company offering many value-added services that improve HIPAA compliance and data security. We create an automated process allowing clients to upload data, view and approve workflow online, 7/24/365.
Our clients vary in size from the Commonwealth of Massachusetts Department of Revenue to small companies as far away as Alaska mailing a couple of hundred invoices per month. We produce policies, invoices, and Notices of Cancellation for twelve different insurance companies and have incorporated twelve different sets of business rules into their production workflow. All of our clients use a branded web portal the we provide, free of charge to administrators, and all utilize 2D barcoding on the pages of their documents to maintain 100% document and mailing integrity.
In addition to providing print to mail services and integrating with SMS texting, HTML email, and payment processing, we’ve created and managed innovative solutions for dynamic document creation for a very large wellness management company servicing Fortune 500 clients.
How We Do It
As a full-service statement rendering company, StatementOut integrates the best and most flexible software in the industry with the latest in mail processing equipment and printing technology. We were one of the first statement rendering companies in 2004 to install multiple cameras on all our machines to read multi-level 2d barcodes and in 2018 we were one of a few companies in the industry to install Smart Data, the best solution available to protect against data compromise.
Our software allows our programming staff, all fluent in PHP and Perl, to think outside-the-box and adapt our processes to our clients needs. In matters concerning workflow, clients interact directly with the programming staff eliminating bureaucratic layers that usually hinder good communication and fast action.
We offer both cut-sheet laser and continuous form ink jet printing and have developed strategic relationships with regional partners to take advantage of their specialties and provide redundancy and disaster mitigation for our clients.
Continuity and Disaster Mitigation
When StatementOut is managing your statement and invoice processing, payment processing, and direct mail campaigns, you’ll have a partner you can rely on. We’ve invested in redundant servers located with the best business server hosting company in the world, Rackspace. Since we began using Rackspace in 2005 we’ve never had an unplanned disruption or intrusion. In terms of physical security, redundancy, and bandwidth scalability it would be very difficult for any mailing company to replicate Rackspace’s infrastructure.
Unlike any other statement processing provider that we know of, StatementOut can print, via encrypted VPN, to multiple geographic production facilities from the same servers, located at Rackspace. We can print the same job to multiple facilities, simultaneously. Disaster prevention and mitigation doesn’t get any better than that.
Whether it’s outsourcing a percentage of your production to us on an ongoing basis, implementing a post-disaster recovery plan with temporary capacity for high volume printing, or implementing ongoing regional disaster recovery capability, we can tailor a plan to fit your needs.
Strategic Partnerships
As a full-service statement rendering company, StatementOut is capable of meeting all our customer’s transactional printing and mailing needs. Through strategic partnerships we offer, commingling, high volume direct mail marketing and high volume continuous form color inkjet printing with inline finishing.
With a focus on data security, continuity, and cost control, StatementOut partners with AJ Mailing, DNI, JLS, Polaris Direct, and Concord Direct to provide printing and inserting redundancy and complementary services.
Team
Our ownership team is on-site and manages the day-to-day operations. Our IT and Production staffs have decades of industry experience. All StatementOut employees are full-time and have passed a CORI background check mandated by our contract with the Commonwealth of Massachusetts.
Frank Pace, CTO
Frank manages IT and Programming. A U.S. Navy veteran, he has been in IT since it was invented.
Joseph Maloy, Board Member
Joe is President and COO of Polaris Direct and has over 30 years of industry experience.
Deena Ryan, Owner & CFO
Deena manages all Accounting and Controller functions.
Michael Ryan, CEO
Michael manages business development and oversees print and inserting production.
